Available channels – ADORAA

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We are seeking a creative, analytical, eCommerce professional to join our team and help us elevate our Brand presence.
Responsibilities

Total sales monitoring by week, month, quarter, or year

Calculate gross profit, Average margin and Conversion rate

Comparative Data of New customer orders vs. returning customer orders

Handling Website and other Platforms- Listing, Returns

Creating video content for social media and website

Customer Relationship management

Work on managing average resolution time and Managing Escalations
Managing team, Coordination with vendor and timely completing the order raising ticket and Managing Backlogs
Taking care of calls logs, messages and mail for any query in a timely manner

Requirements

Any graduate

Good in both English and Hindi

Experience in Amazon and Shopify (Both international and domestic market)

Handle team and other operations

Background in ecommerce

Ready for work from office